Support

Ordering

You can buy from three assortments including Magni Danish Toys.
Separate terms and conditions apply, as one is a customer at each supplier.

  • Orders to Magni are shipped and invoiced from Denmark.
  • Orders to Goki/Gollnest & Kiesel are shipped and invoiced from Germany.
  • Orders to Sylvanian Families & Aquabeads are shipped and invoiced from Germany.
    Some items from Aquabeads are shipped from Denmark. Get in touch to hear more.

It is easy to order from all assortments online.
The shopping basket shows an overview per assortment, and order confirmation as well as invoices are sent separately.

Terms and Conditions

Magni ApS
Price is per piece.
"Unit" specifies the number of pieces in a sales package. Please order at least the unit amount.
Breaking up a unit will incur a 5% fee.  

Gollnest & Kiesel
Price is per piece.
The item description specifices any amount of items included per piece.
Any amount can be ordered without incurring fees.

Sylvanian Families / Aquabeads 
Price is per piece.
Note that orders are invoiced in Euro (EUR).
Final amount may vary due to changing exchange rates. Please consult your order confirmation.
Amount/unit specifices the amount of items included per piece.Breaking up a unit will incur a 3,5% fee.

Ordering Online
Ordering from our webshop requires an active account. Create one here.
Please note that new accounts are reviewed before activation.
VAT-ID and company data must be submitted. 
You may also order by e-mail or phone.

Payment

Payment Method
Payment is via FI-payment (Denmark) eller bank transfer (Worldwide). Bank transfers must clearly specify invoice or customer number. Unidentified payments may require extensive documentation to prove the origin.
Payment in Denmark
In order to easen payment administration, customers based in Denmark are required to pay via the FI-code specified.
Our accounting department provides assistance by phone and e-mail directly via info@magni.dk.
Worldwide Payments
We provide an option of payment to customers based in Norway and Sweden in their respective currencies.
Bank information relevant to your country will be listed in the bottom of your invoice.
Payment Terms
The applying terms and due date of any invoice will be listed on every document.
Normally we offer account customers 8-30 days payment.
New Customers
The two first orders are required to be pre-paid by 50%. You will receive further information upon ordering.
Late Payments
Fees will incur on late payments in accordance with these terms and conditions - laws and regulations apply.

Delivery

Packaging and Shipment
Magni strives to ship within 1 day of ordering, time may however vary.
Shipment from Gollnest and Kiesel = 2-3 workdays
Shipment from Sylvanian Families and Aquabeads = 1- 2 weeks 
 
Shipping Time
Denmark
Delivered day-to-day when ordering before 2pm.
Europe 
Daily shipment to 42 countries.
Globally 
Important trade areas will be reached within 4-6 days.
Magni - Delivery Cost
Prices pr. package - approximate.

 

Denmark
DKK 60,-

Sweden 
SEK; 175,- 

Norway
NOK 180,- (+ export documents)

Finland
€ 20.-

Germany
€ 15.-

Luxembourg
€ 30.- 

Belgium
€ 20.-

Holland
€ 20.-

Austria
€ 20.-

Switzerland
€ 25 (+ export documents)

France
€ 15.-

Italy
€ 20.-

United Kingdom
€ 20.-

Spain
€ 25.-

Portugal
€ 20.-

Ireland
€ 25,-

Poland
€ 15.-

Czech Republic
€ 40.-

Slovakia
€ 40.-

Lithuania
€ 25,

Other Countries: Request a quote.

 
For the following countries, free shipping applies.
Denmark
Order over DKK 3500 = FREE SHIPPING 
Sweden
Orders over SEK 10.000 = FREE SHIPPING
Backorders below SEK 700 may be cancelled.
Norway
Orders over NOK 15.000 = FREE SHIPPING (EXCLUDES EXPORT DOCUMENTS)
Backorders below NOK 1500 may be cancelled.
Germany
Orders over € 1.000 = FREE SHIPPING
No backorders.
Free shipping is not provided for other countries.
 
Gollnest & Kiesel - Delivery Costs
Minimum purchase for Denmark, Sweden and Finland = 750 DKK (100 EUR) 
Minimum purchase from Norway = 1.875 DKK
 
Denmark: Shipping pr package =  approx.10 EUR
Denmark: approx. 17 EUR
Finland: approx. 20 EUR
Norge: Calculated by weight. 
 
Magni offers the following Gollnest & Kiesel discounts:
5 % on orders over €600 (DKK 4470)
4% on advance payment
3% on orders over €300 (DKK 2250)
2% on payment within 10 days
 
Sylvanian Families & Aquabeads - Delivery Cost
Minimum purchase from Denmark = 300 EUR 
When ordering over 500 EUR = FREE SHIPPING.
Orders below 500 EUR will incur a shipping cost pr. package approx. = 20 EUR

 

Returns

Please e-mail rma@magni.dk
Include in your message:
- Invoice no.
- Customer no.
- Contact information and phone
- Description of the problem, including photographs 

Manufacturing defects
Any problems related to manufacturing defects may be covered by Magni's returns policy. Returns must be authorized via advance message and documentation.

Other malfunctions
The returns policy does not cover any malfunction or defect caused by another sudden problem (such as dropping) intentional or caused by negligence, due to transportation, force majeure, water, fire or wrong use. Batteries, strings, adjustment/calibration or similar are not covered, either.
Transportation damage
It is important to examine the shipment before receiving it, as any problems related to transportation must be noted directly to the transportation company.
We normally refer directly to them, however we may advise you at rma@magni.dk. Repairs and reserve parts
Reserve parts are not covered, and Magni cannot guarantee the availability of such items. Candles for decorations and similar are sold separately online.

E-mail: info@magni.dk
Tel.: (+45) 70 20 20 16
Fax.: (+45) 70 20 20 31

Company Data
Magni ApS
Ledreborg Allé 22
DK-4000 Roskilde
Danmark
VAT-ID 27235689